FAQ

ORDER

After placing an order we will contact you after 24hours to finalise all the details of your order (design of the box for luxe keepsake, delivery preference etc).

PAYMENT

We accept few payment methods when placing an order- Afterpay, Shop pay, Visa, Mastercard, American express, Googlepay, Applepay, and Paypal.

For customised order, we send invoice for you to pay via Square, both options to pay online or bank transfer. Automatically we send receipt after payment, and if we missed it feel free to contact us through our email kalipaygiftdesigns@gmail.com

Please note: We don't send receipts to all our gifts since they are all meant to be gifted, won't spoil your surprise for you! 

DELIVERY

Deliveries within Perth are hand delivered by my reliable driver (hubby) :) The rest of deliveries to other Australian states, including New Zealand are sent through Auspost courier.

Delivery rates

Free Pickup from 6/424 Main St Balcatta WA

Free- Delivery within 20km from Balcatta (Perth Metro inc)

$10 - Local Perth suburbs over 20km from Balcatta

$18.50 - Standard Australia-wide shipping

$50 - Express Australia-wide shipping

$50 - Standard Shipping to New Zealand

TURNAROUND TIME

Ready to ship gifts - After 24hours delivery and shipment

Luxe wooden gifts (including engraved products)- 5 days ready to deliver or ship

Personalised Tote bags- 7 days ready to deliver or ship

TRANSIT TIME & TRACKING

Australia-wide delivery -expect 1-2 weeks for gift to arrive

Express delivery- within 3-5 days for gift to arrive

New Zealand standard delivery- within 3-4 weeks for gift to arrive

Please note: We use Auspost logistics for all our Australia-wide and New Zealand shipping, the above list are estimated times only, we don't have the control once we shipped it via Auspost, example delays due to covid lockdown and restrictions.

Once shipped, we will send you a tracking number and notifications on shipping updates.

Minimum Order

No minimum order for most gifts, except custom design orders with same cookie design and candles (with own business logo)

Minimum of 3 boxes for Bridal proposals, Corporate gifts, & Staff appreciation.

GST

We add 10% gst upon checkout to all our gifts as we are gst registered.